IT Services Support Lead

About the Clermont Group
The Clermont Group is an international business group with its headquarters in Singapore. Founded in 2006 by New Zealand-born entrepreneur Richard Chandler, Clermont operates across four sectors – healthcare, financial services, aerospace, and wealth management. These businesses employ over 10,000 people globally.

Rooted in excellence, innovation, and integrity, we bring together the art and science of building champion businesses, using our unique approach to create iconic companies that lead industry and shape culture.

Our operating companies include:

Hoan My: The largest healthcare group in Vietnam with a mission to provide affordable, high-quality healthcare to the people of Vietnam

SBFC: Our finance business in India, provides loans to small business owners and consumers through a network of more than 250 branches

magniX: Our U.S.-based aerospace business, produces the industry’s leading fully-integrated electric powertrains for helicopters and airplanes

For more information, please visit our website at www.clermont.com.

Role

First class End User Computing support with elements of Infrastructure skills across global sites

Attraction of the role

This is a unique opportunity to work within an international business group that believes creativity, business and good governance shape societies and build national prosperity. We believe the strength of our organisation is directly linked to the strength of our people, and we invest heavily to develop our team.

You will enjoy significant autonomy while working in a highly-supportive environment, giving unique opportunities to build your experience and skills.

Responsibilities
We are searching for a motivated and talented individual to join our team to provide outstanding IT services.

• Develop and interweave best practises throughout all services
• Take ownership for End User issues, queries and requests
• Deploy and support desktops, laptops, printers, iPhones, iPad, VOIP phone and any other authorised peripherals
• Document all services, processes and best practises
• Manage vendors who provide supporting services
• Purchase, installation, configuration and support of all related hardware
• Configuration and maintenance of virtual infrastructure
• Manage retention policies and user data recovery
• Manage quotes, invoices and purchase orders

Requirements
Required Technology Experience:

• Windows 11, macOS
• Microsoft 365 / Azure / Entra
• Apple iPhone / iPad / Apple TV
• AV Equipment (Video Conferencing Systems/Zoom Rooms/Crestron)
• Networking troubleshooting fundamentals (TCP/IP, DNS, DHCP)
• Windows Server (including, but not limited to, AD, GPO, DHCP, DNS, file and print services and failover clustering)
  
  Preferred Technology Experience:
• Sophos Firewall
• Microsoft Exchange Server
• Microsoft Hyper-V
• SAN administration
• Dell / Cisco Switches
• Cisco Call Manager
• Microsoft SQL Server
• Bloomberg
  
  Personal Traits:
• Ensure colleagues have the optimal technology services to perform at their best
• Be well-spoken
• Have a polished and professional appearance
• Be able to multi-task, prioritise and make sensible decisions in a fast paced environment
• Be meticulous in their attention to detail
  
  Administrative Details
  Start date: Immediate preferred
  Compensation: Competitive base salary
  Benefits: Medical insurance; Annual leave
  

  Experience: 5+ years professional experience

  Languages: Excellent command of English required (written and spoken)
  

  Reporting to Head of IT

  Travel: Not applicable

  
  

  Disclaimer: We only accept job applications through our Clermont Career Website, LinkedIn or MyCareersFuture Singapore (A Singapore Government Agency Website). It is possible that you may have found job postings of our Company in other platforms and you could receive an unsolicited email, text message or phone call from a fraudulent contact regarding an alleged employment or other opportunity with Clermont Group. You should be vigilant in researching all these unsolicited contacts.